Text messages to your drivers
Please note that your drivers need to have the setting ‘Can Text’ marked as ‘Yes’ in order to receive text messages from Copilot. (Go to Driver Roster)
Send Weekly Schedules (Manual)
After generating your schedule on Friday, you can send a text to drivers with their weekly schedule.
- In the Command Center, click the Notify Drivers button at the top right.
- Select the drivers you would like to send text messages to.
- Click Notify Drivers again and go through the confirmation modal.
Upon sending weekly schedules, drivers should receive a text message in the following format:
Hi [Driver’s first name], this is [Company Name]. You are scheduled for a shift on the following day(s):
[List date(s) of assigned route(s)]
Please check the Amazon Relay app for your full shift details. If you have any issues with this schedule, reach out to the management team immediately.
24-Hour Confirmation Text (Automated)
To prevent no-shows and last-minute callouts, Copilot will send automated text message reminders to drivers 24 hours before their assigned routes.
Hi [Driver’s first name], this is [Company Name]. This is a reminder that you have a [Route type] shift in the next 24 hours. Please check Relay for your shift details.Reply with “Y” to confirm. If you cannot fulfill this route, please respond with “N” AND also directly message the management team to inform them. Your shift is at risk if you do not reply within 12 hours.
If the driver responds with Y, the route’s Driver Acceptance field will be marked as ‘Accepted.’
If the driver responds with N, the routes’ Driver Acceptance field will be marked as ‘Rejected.’ The AFP management team will also get a courtesy text message that a route has been rejected by the driver.
2-Hour Reminder Text (Automated)
Two hours before shift start, drivers will also get a final reminder text for an assigned route. This text will include the Asset that the driver will be using for this route.
Hi [Driver’s first name], this is [Company Name]. This is a reminder that you have a [Route type] shift coming up in 2 hours. Please check Relay for specific shift start times.
Identifier: [Route ID]
Asset Id: [Asset Id]
Text messages to AFP Management
These are the courtesy messages that Copilot sends to the AFP management team on record. Please contact our Support Team if you would like to update the contacts that should be receiving AFP management text messages.
Preemptive Notification for un-accepted routes
Copilot will send a message to the AFP management team if there is a route starting within 12 hours but have not been accepted by the driver via text or the route has not been marked as accepted within the Command Center.
This is a courtesy message from Laminar Copilot. [Route ID] on [Date] at [Start] has not been confirmed by [Driver Name]. Please reach out or find a replacement
Route Rejection Notification
Copilot will send a message to the AFP management team if there is a route that has been rejected by the driver via text.
This is a courtesy message from Laminar Copilot. [Route ID] on [Date] at [Contracted Start Time] has been rejected by [Driver Name].
