Relay Integration
Push driver assignments from Laminar Copilot directly to Amazon Relay, and pull the latest driver and asset data from Relay into Copilot on demand.
Relay Integration syncs all driver assignments on your routes within Copilot directly to Amazon Relay. Once it's set up, you no longer need to manually select the driver assignment for each route in Relay — Copilot pushes your assignments over for you. It also lets you pull the latest driver and asset data from Relay into Copilot whenever you need it.
Setting up Relay Integration
Relay Integration requires a one-time setup with our Support team, since it involves inviting Laminar Copilot to your Amazon Relay account with Dispatcher access.
Submit a support ticket to get started. Our team will walk you through inviting Laminar Copilot to Relay with Dispatcher access.
How drivers are matched
Relay Integration matches drivers between Copilot and Relay using their phone number or email address. For a driver's assignment to sync correctly, at least one of these must match exactly between the driver's record in Copilot's Driver Roster and their profile in Relay.
If neither a driver's phone number nor email matches between Copilot and Relay, their assignment won't sync. If a driver's assignment isn't appearing as expected in Relay, check that their phone number or email matches on both sides first.
Pushing assignments to Relay
Once setup is complete, you can push your current driver assignments to Relay at any time:
- From the Copilot dashboard, go to Command Center in the side navigation.
- Click Push to Relay in the Command Center header, next to Notify Drivers.
All driver assignments on your routes are sent to Amazon Relay, so you don't have to manually select them there. The time of your last push is shown next to the button.
Push to Relay only pushes your assignments when you click it — it isn't automatic. If you reassign a driver on a route after pushing, click Push to Relay again to send the updated assignment.
Pulling drivers and assets from Relay
You can also bring the latest driver and asset data from Relay into Copilot, so your Driver Roster and Assets stay current without updating each record by hand.
- Go to the Drivers page or the Assets page in Copilot.
- Click Pull from Relay.
Clicking Pull from Relay on either page pulls both drivers and assets. They can't be pulled separately.
When the pull finishes, a modal appears at the bottom right of the page with the results:
- Each updated driver or asset is listed with the before and after values of whatever changed.
- Each driver and asset is saved on its own. If one can't be saved, the modal shows an error explaining why, and the rest of your drivers and assets are still updated.
Drivers
- Drivers are matched between Relay and Copilot by phone number, then by email address.
- Copilot updates each matched driver's first and last name, email, phone number, and active status.
- If a driver's name, phone number, or email is blank in Relay, Copilot only updates their active status and leaves their name and contact details as they are.
- Drivers in Relay that aren't in Copilot yet are added to your Driver Roster.
Assets
- Assets are matched by Asset ID.
- Copilot updates each matched asset's availability (Available/Unavailable) and cab type (Day/Sleeper).
- Assets in Relay that aren't in Copilot yet are added to your Assets, except assets marked as Reserved in Relay. Reserved assets aren't ready to be used yet, so Copilot leaves them out.
Any driver or asset in Copilot that isn't found in Relay is marked inactive. Nothing is deleted. When a driver's or asset's status changes, Copilot updates their route assignments to match: routes assigned to a newly inactive driver or asset are invalidated, and routes are restored when they become active again.