Text Messages to Your Drivers

Note: Your drivers need to have the setting Can Text marked as Yes in order to receive text messages from Copilot.

Send Weekly Schedules (Manual Step)

After generating your schedule on Friday, you can send a text to your drivers with their weekly schedule.

1. In the Command Center, click the Notify Drivers button at the top right.

2. Select the drivers you would like to send text messages to.

3. Click Notify Drivers again and go through the confirmation modal.

Upon sending weekly schedules, drivers receive a text in this format:

Hi [Driver's first name], this is [Company Name]. You are scheduled for a shift on the following day(s):

[List date(s) of assigned route(s)]

Please check the Amazon Relay app for your full shift details. If you have any issues with this schedule, reach out to the management team immediately.

24-Hour Confirmation Text (Automated)

To prevent no-shows and last-minute callouts, Copilot will send automated text message reminders to drivers 24 hours before their assigned routes.

Hi [Driver's first name], this is [Company Name].

This is a reminder that you have a [Route type] shift in the next 24 hours. Please check Relay for your shift details. Reply with "Y" to confirm.

If you cannot fulfill this route, please respond with "N" AND also directly message the management team to inform them. Your shift is at risk if you do not reply within 12 hours.

• If the driver responds with Y, the route's Driver Acceptance field will be marked as Accepted.

• If the driver responds with N, the route's Driver Acceptance field will be marked as Rejected. The AFP management team will also get a courtesy text that the route has been rejected.

2-Hour Reminder Text (Automated)

Two hours before shift start, drivers receive a final reminder text that includes the Asset they will be using:

Hi [Driver's first name], this is [Company Name]. This is a reminder that you have a [Route type] shift coming up in 2 hours. Please check Relay for specific shift start times.

Identifier: [Route Id]

Asset Id: [Asset Id]

Replying When More Than One Text Is Open

A driver can have two unanswered Y/N texts at once: a 24-hour confirmation for a route they're assigned to, and a Cover Shift recruitment text offering an open shift. When that happens, Copilot saves the driver's Y or N and asks which text it was for:

1) Shift reminder for route [Route ID] on [Date] / 2) Shift offer for the [Start Time] [Route type] shift on [Date]. Reply with 1 or 2.

• Replying 1 or 2 applies the saved answer to that text. Any other number asks the question again.
• Replying Y or N again replaces the saved answer, and Copilot asks the question again.
• The question expires after 1 hour.
• If the text the driver picks can no longer be answered (for example, the route already started, or the shift was filled), nothing changes and the driver receives:

That request is no longer open, so no changes were made.

A driver with only one unanswered text replies Y or N as usual.

GeoTab 10-Hour Reset Text (Automated)

If you use GeoTab HOS Integration and a driver's route runs long enough that they won't have a 10-hour reset before their next route, the driver receives:

Laminar Copilot: You're no longer HOS eligible for [Block ID] on [Date] at [Start Time]. Your last shift doesn't leave you a 10 hour reset. Management has been notified.

Time Off Request Texts

Drivers can text TIME OFF to request time off, and Copilot texts them back when you approve or deny the request. See the Time Off Requests article for details.

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Text Messages to the AFP Management Team

These are courtesy messages that Copilot sends to the AFP management team on record. You can update the contacts receiving these messages in your Workspace settings.

Preemptive Notification for Un-Accepted Routes

Copilot will send a message to the AFP management team if a route is starting within 12 hours but has not been accepted by the driver via text or has not been marked as accepted within the Command Center.

This is a courtesy message from Laminar Copilot. [Route ID] on [Date] at [Start] has not been confirmed by [Driver Name]. Please reach out or find a replacement.

Route Rejection Notification

Copilot will send a message to the AFP management team if a route has been rejected by the driver via text.

This is a courtesy message from Laminar Copilot. [Route ID] on [Date] at [Contracted Start Time] has been rejected by [Driver Name].

GeoTab 10-Hour Reset Notification

If you use GeoTab HOS Integration, Copilot will send a message to the AFP management team when a route runs long and leaves its driver less than a 10-hour reset before their next route.

Laminar Copilot alert: [Block ID] on [Date] at [Start Time] does not leave the driver(s) a 10 hour reset after their previous shift. Please adjust the schedule.

Time Off Request Notification

Copilot will send a message to the AFP management team when a driver submits a time off request by text.

[Driver Name] requested time off. Go to Copilot to approve or deny.